Shipping policy
QEMTO SHIPPING POLICY
SHIPPING ORIGIN
Orders are fulfilled and shipped from our fulfillment partner in China.
FREE INTERNATIONAL SHIPPING
QEMTO provides free standard shipping to all supported destinations available during checkout.
If your country or region cannot be selected during checkout, we are currently unable to deliver to that destination.
ORDER PROCESSING
Orders are normally processed within 2–3 business days after payment has been successfully completed.
Business days are Monday through Friday, excluding public holidays.
Processing time is separate from delivery time. During holidays, product launches, promotional periods, or unusually high order volumes, processing may take slightly longer.
ESTIMATED DELIVERY TIMES
Estimated delivery times begin after an order has been processed and dispatched.
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United States: 7–14 business days
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European countries: 7–14 business days
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Israel: 7–14 business days
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Other supported international destinations: 10–25 business days
Including processing time, delivery to the United States, Europe, and Israel normally takes approximately 9–17 business days from the date the order is placed.
These delivery times are estimates and are not guaranteed. Customs inspections, carrier disruptions, weather, public holidays, local delivery conditions, and other circumstances outside our reasonable control may cause delays.
SHIPPING CARRIERS
The shipping carrier is selected according to the destination country, availability, and local delivery network.
The carrier name and tracking information will be included in the shipping confirmation or tracking details when available.
TRACKING
A tracking number is provided after an order has been dispatched.
Tracking information may require some time to become active after the carrier receives the parcel.
Customers are responsible for monitoring their tracking information and ensuring that someone can receive the parcel when required.
CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.
These charges are not included in our product prices and are the responsibility of the customer unless they were specifically collected during checkout.
QEMTO does not control these charges and cannot predict their amount. Contact your local customs authority for more information before placing an order.
QEMTO cannot reimburse customs duties, import taxes, or other fees paid directly to government authorities or delivery carriers.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your address, contact support@qemto.com as soon as possible.
We will make every reasonable effort to update the address before the order is processed. Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.
QEMTO is not responsible for delivery problems caused by an incomplete or incorrect address provided by the customer. Additional shipping costs resulting from an incorrect address may be charged to the customer where permitted by law.
ORDER CANCELLATIONS
To request a cancellation, contact support@qemto.com as soon as possible.
If the order has not yet been processed or dispatched, we will make every reasonable effort to cancel it.
Once an order has been processed or dispatched, it cannot be cancelled and must follow our Return, Refund and Cancellation Policy after delivery:
https://qemto.com/policies/refund-policy
SPLIT SHIPMENTS
If an order contains multiple products, the items may occasionally be shipped in separate parcels.
Each dispatched parcel will receive its own tracking information where available. Separate parcels may arrive on different dates.
DELIVERY DELAYS
If your order has not arrived within 10 business days after the latest estimated delivery date, contact support@qemto.com and include your order number.
We will review the tracking information and contact the shipping carrier or fulfillment partner when necessary.
LOST PACKAGES
If tracking indicates that a parcel has been lost in transit, contact support@qemto.com.
We will investigate the shipment with the carrier. If the parcel is confirmed as lost, we will provide an appropriate solution, which may include a replacement or refund.
PACKAGES MARKED AS DELIVERED
If tracking shows that a parcel was delivered but you cannot locate it:
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Check the delivery address on your order
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Check around the delivery location
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Ask household members, neighbors, reception staff, or building management
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Contact the local delivery carrier
If the parcel still cannot be found, contact support@qemto.com and we will assist with the available carrier investigation process.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, contact support@qemto.com as soon as possible.
Include your order number and clear photographs of the item and packaging. We will review the issue according to our Return, Refund and Cancellation Policy.
CONTACT
For shipping questions, tracking assistance, or delivery concerns, contact: